Still, to many people, having an installed email client is an essential part of life. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.In today’s fast-paced world, we understand that everyone uses web email services like Gmail, Hotmail, etc., to access emails on an internet browser on computers. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I am still waiting for my refund and not using the software.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I told her I was contacting BBB and was not going to have any further correspondence with her. She than asked me to forward all information on my card and I said to myself "you have to be kidding me". Mailbird than went back and forth about subscription and license key (the lady was foreign by name on e-mail) and I stated you must know me because you charged my card with my name on it. I had to fill out two forms (same form) from Support asking questions in regards to the software. They are saying my e-mail is not registered with them ( I did not receive any e-mail from them) but they charged me for it. I looked at it (software) for a few days and was not satisfied so I asked for a refund on 1/20/21 and still not have received any satisfaction in regards to the refund. I did not notice any e-mails sent with invoice or license key as they state on line. I purchased Mailbird software on 1/16/21 at half price (39.99 total came to $41.87) and downloaded it from their website. Software purchased 1/16/21, no e-mail sent that day, not satisfied with product, asked for refund, receiving unsatisfactory customer service We've replied to your latest ticket with a substancial discount - you should have received it in your email. I understand, and we'll be more clear in our communication around seats moving forward. But I don't have $200+ more to spend on something, that I was told that I could use on "multiple devices" I am not a business user, who has 100+ employees, and who has purchased a "business license" I purchased a mailbird "pro" license, that I was directed to believe that I could install on multiple devices. While I concede that I do not have absolute proof that I should be able to use more then three installs actively on the old MailBird pro licence, it was my understanding that I could. (The consumer indicated he/she DID NOT accept the response from the business.) In this case please reply to the original support case - then we'll be happy to work that out. So unfortunately we will not be able to offer you an unlimited number of active devices/seats for your license, but I understand the confusion that old Facebook post caused, so what we can do is offer you a large discount for any additional licenses you might need to accomodate any extra devices. In talking to our support team I also see you linked an old Facebook post from 2015 where we said Mailbird could be used on "as many devices as you would like", which was true at the time, but that was 3 years earlier, and not the terms at the time of purchase. It's a little unclear from the support case whether there might just be a misunderstanding of terms here.Ībout the active use limit then, our Terms of Service at the time you purchased the license in 2018 specified that it could be used on the number of devices/seats for which applicable fees have been paid, not an unlimited number. You can install Mailbird to as many devices as you want, but only actively use it on a limited number, per license. To understand the situation, I've done some investigation and also read through the support case leading up to this.īefore I continue I just want to make it clear that what we're talking about is how many devices you can use Mailbird on at the same time, not how many devices you can install Mailbird to over time. I'm sorry to hear you feel treated unfairly.
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